ba99 live Privacy Policy

1. Introduction and Scope

This privacy policy applies to all users of the ba99 live platform. When you visit our website, open an account, or use any of our services, the terms of this policy take effect. ba99 live is committed to protecting user privacy and follows international standards for data security.

This policy must be read together with the Terms and Conditions, as both documents together form the complete legal framework governing your use of the account. This policy has been drawn up in accordance with Bangladesh's relevant data protection regulations.

By using our platform, you agree to this privacy policy. If you do not agree with these terms, please refrain from using our services. Any changes will be published on this page, and for significant changes, a notification will be sent to your registered email.

2. What Information We Collect

ba99 live collects user information at various stages. The types of information and the purposes for collection are set out in detail below.

2.1 Account Registration Information

Information you provide when opening an account:

• Full name and date of birth (for age verification — to confirm the 21+ age requirement is met)
• Mobile number and email address
• Residential address
• Preferred payment method (bKash, Nagad, Rocket, Upay, or bank account)
• Identity document information (National ID number — for verification purposes if required)

2.2 Automatically Collected Information

When you use our platform, certain information is recorded automatically:

• IP address and device identifier
• Browser type, operating system, and screen resolution
• Session duration and list of pages visited
• Login and logout times and location information
• Information collected through cookies and similar tracking technologies

2.3 Transaction Information

Records of financial activity including deposits and withdrawals, betting history, wins and losses, and payment method details (full card numbers or account numbers are never stored).

2.4 Communication Information

When you contact us via live chat or email, records of those conversations are kept for the purpose of improving service quality.

3. Purpose of Using Your Information

ba99 live uses the information collected for the following specific purposes:

• Account management: Registration, login verification, password recovery, and OTP delivery.
• Financial transactions: Processing deposits and withdrawals, preventing fraud, and maintaining transaction history.
• Age and identity verification: Preventing those under 21 from opening accounts and enforcing responsible gaming policy.
• Customer support: Resolving your questions and complaints, and monitoring support quality.
• Security: Detecting unauthorised account access, fraudulent activity, and multiple accounts.
• Service improvement: Analysing user experience to make the platform more effective.
• Legal obligations: Storing and disclosing information in accordance with applicable law.

Your information is not used for any purpose beyond those listed above. If there is ever a need to use your information for a new purpose in the future, you will be informed in advance.

4. Sharing Information and Third Parties

ba99 live never sells your personal information. However, information may be shared with third parties in specific circumstances:

4.1 Service Providers

Only the minimum necessary information is shared with trusted service providers for payment processing, identity verification, and technical support. These providers operate under ba99 live's instructions and are bound by data confidentiality agreements.

4.2 Legal Obligations

If required to disclose information under a court order, request from a government regulatory body, or applicable law, we will do so. In such cases, we will make every effort to notify you in advance where possible.

4.3 Business Changes

In the event of a company merger or acquisition, information may be transferred. However, the new operating entity will be bound to comply with this privacy policy.

4.4 Never Shared with Third Parties

Your personal information is never sold or transferred to third parties for advertising, data brokering, or any other commercial purpose.

5. Data Security Measures

ba99 live takes multiple technical and procedural security measures to protect your information.

5.1 Encryption

Our entire platform is secured with SSL (Secure Sockets Layer) encryption. All data transmitted between your browser and our servers is encrypted, making it impossible for third parties to read.

5.2 Access Controls

Only authorised staff may access your information, and only for specified reasons. All access is logged and reviewed regularly. Staff are bound by strict confidentiality agreements.

5.3 Server Security

Our servers are protected through firewalls, intrusion detection systems, and regular security audits. Data is backed up regularly to ensure no information is lost.

5.4 In the Event of a Data Breach

If a data security breach occurs for any reason, we will notify affected users and the relevant authorities as quickly as possible and take every step to address the situation.

6. Cookie Policy

The ba99 live website uses cookies and similar technologies. A cookie is a small text file stored on your device that helps improve your experience of using the site.

6.1 Cookies We Use

• Essential cookies: Required to maintain login sessions and ensure security. Disabling these will prevent the site from functioning correctly.
• Functional cookies: Used to remember your preferred language, display settings, and other personalised settings.
• Analytics cookies: Used to understand which parts of the site are used most, helping us improve service quality.

6.2 Cookie Controls

You can manage cookies through your browser settings. However, please note that disabling essential cookies may prevent some services from working correctly. Most modern browsers have options to disable or delete cookies.

7. User Rights

You have certain fundamental rights over your own information, which ba99 live respects.

7.1 Right to Know

You may request at any time to know what information we hold about you. Contact our support team to make this request.

7.2 Right to Correction

If any information stored in your account is incorrect, you may request that it be corrected. Keeping your information accurate is also important for your security.

7.3 Request for Data Deletion

After closing your account, you may request that certain information be deleted. However, due to legal obligations, some information may need to be retained for a specified period.

7.4 Opting Out of Marketing Communications

If you do not wish to receive promotional emails or notifications, you may use the unsubscribe link in any message or inform the support team.

8. Data Retention Period

ba99 live retains your information for as long as your account is active or as needed to provide services. After account closure, certain information may still be kept for the following reasons:

• Financial transaction records — for as long as needed to settle legal liabilities.
• For fraud prevention and security investigations.
• For dispute resolution or legal claims.
• To meet the requirements of applicable laws or regulations.

Once the purpose for retention has been fulfilled, information is securely deleted or anonymised.

9. Responsible Gaming and Use of Information

ba99 live follows a responsible gaming policy and certain information is used specifically for this purpose. Your betting patterns may be analysed to identify potentially problematic behaviour so that support can be provided in a timely manner.

If you request self-exclusion or limit-setting, that information is retained and used to keep the relevant limits in effect. Information collected through this process is strictly confidential and is not used for any commercial purpose.

10. Information About Minors

ba99 live strictly prohibits those under 21 from opening accounts and using its services. We do not knowingly collect or store the personal information of any minor. If an account is confirmed to belong to a minor, the account will be closed immediately and the associated information will be deleted.

If a parent or guardian suspects that their underage child has opened an account on our platform, please contact our support team immediately.

11. Policy Changes

ba99 live reserves the right to update this privacy policy as needed. Any significant changes will be published on this page with a new date. For important changes, a notification will be sent to your registered email or posted on the site.

If you continue to use the platform after a policy change, you will be considered to have agreed to the new policy. We therefore encourage you to visit this page regularly.

12. Contact

If you have any questions, comments, or complaints about this privacy policy, our support team is always ready to help. You can reach us through our 24/7 live chat in Bengali or English.

To contact us by email: [email protected]

To learn more about us, visit the About Us page. For answers to common questions, visit the FAQ page.